Archive for June, 2013

The Importance of Resetting

In this excerpt from a training session, Sophia discusses the concept of “resetting” and why it is an important habit for employees to adopt when interacting with customers.

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June 30, 2013 at 11:25 pm Leave a comment

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Customer Service New Rules by Sophia Brooks – Buy It Now!

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Sophia’s Quotes

“The customer is not always right. However, there is always a right way to treat the customer.” -- Sophia Brooks

"The United States of America is ready for a service mutiny."
-- Sophia Brooks

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