Posts tagged ‘call center’

Word Choice

Sophia explains why it is important to choose your words wisely when speaking to customers.

July 2, 2013 at 5:59 am Leave a comment

The Importance of Resetting

In this excerpt from a training session, Sophia discusses the concept of “resetting” and why it is an important habit for employees to adopt when interacting with customers.

June 30, 2013 at 11:25 pm Leave a comment


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Customer Service New Rules by Sophia Brooks – Buy It Now!

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Sophia’s Quotes

“The customer is not always right. However, there is always a right way to treat the customer.” -- Sophia Brooks

"The United States of America is ready for a service mutiny."
-- Sophia Brooks

customer service, sophia brooks, glp inc, global learning partners inc, corona, ca, california, employee training, customer service training, corporate training, new rules customer service, speaker, speaking, inland empire, southern california

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